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Privacy Policy

Rhymes with Purple customer privacy notice

This privacy notice tells you what to expect us to do with your personal information.

 

Contact details

 

Email: info@rhymeswithpurple.net

 

What information we collect, use, and why

 

We collect or use the following information to provide and improve products and services for clients:

  • Names and contact details

  • Addresses

  • Pronoun preferences

  • Payment details (including card or bank information for transfers and direct debits)

  • Video recordings

  • Audio recordings (eg calls)

 

We collect or use the following personal information for the operation of client or customer accounts:

  • Names and contact details

  • Addresses

 

We collect or use the following personal information to comply with legal requirements:

  • Name

  • Contact information

  • Identification documents

  • Any other personal information required to comply with legal obligations

 

Lawful bases and data protection rights

 

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

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Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

 

If you make a request, we must respond to you without undue delay and in any event within one month.

 

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

 

Our lawful bases for the collection and use of your data

 

Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:

  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

 

Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:

  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

 

Our lawful bases for collecting or using personal information to comply with legal requirements:

  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

 

Where we get personal information from

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  • Directly from clients

 

How long we keep information

[Insert information about how long you store personal information here.]

[You said you didn't have a retention schedule, or you weren't sure. Once you've downloaded or copy and pasted this privacy notice, you can fill the information in above. You must not publish the privacy notice without it.]

 

Who we share information with

 

Others we share personal information with

  • Other financial or fraud investigation authorities

  • Insurance companies, brokers or other intermediaries

  • Organisations we’re legally obliged to share personal information with

 

How to complain

 

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

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The ICO’s address:  

        

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

 

Helpline number: 0303 123 1113

 

Website: https://www.ico.org.uk/make-a-complaint

 

Last updated: 10 September 2024

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Cookie Policy

Also known as browser cookies or tracking cookies, cookies are small, often encrypted text files, located in browser directories. They are used by web developers to help users navigate their websites efficiently and perform certain functions.

Due to their core role of enhancing/enabling usability or site processes, disabling cookies may prevent users from using certain websites.

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Cookies are created when a user's browser loads a particular website. The website sends information to the browser which then creates a text file.

Every time the user goes back to the same website, the browser retrieves and sends this file to the website's server.

Computer cookies are created not just by the website the user is browsing but also by other websites that run ads, widgets, or other elements on the page being loaded.

These cookies regulate how the ads appear or how the widgets and other elements function on the page.

 

 

Learn more about managing cookies on different browsers.

The following links explain how to access cookie settings in various browsers:


To opt out of being tracked by Google Analytics across all websites, visit this link: http://tools.google.com/dlpage/gaoptout.

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Equality, Diversity and Inclusion Statement (EDI)

Rhymes with Purple is committed to providing a supportive and inclusive culture for: 

  • all those who need our services 

  • our clients

  • our team and 

  • other collaborators. 

 

We recognise the positive value of diversity, promoting equality and fairness, and challenging discrimination. 

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We welcome our legal duties not to discriminate as a service provider and an employer.

 

We aim to go beyond the narrow scope of legislative compliance and follow best practices, making equality, diversity and inclusion a fundamental part of all our activities. 

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We recognise that people with different backgrounds, skills, attitudes and experiences bring fresh ideas and perceptions, and we wish to encourage and harness these differences to make our services more relevant and accessible.

   

We will not discriminate or tolerate discriminatory behaviour on the grounds of race, colour, sex, gender identity (transgender), disability, nationality, national or ethnic origin, religion or belief, marital/partnership or family status, caring responsibilities, sexual orientation, age, those identifying as non-binary, social class, educational background, employment status, working pattern, trade union membership or any other factor. 

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This policy relates to all aspects of work undertaken by Rhymes with Puplre, including employment and recruitment and selection, meeting client’s needs and service delivery, and working with and supporting suppliers, supporters and other associated third parties.

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Transgender Inclusion Statement

At Rhymes with Purple, we want to provide a service where everyone is comfortable coming to us for advice and Production Services in a workplace where everyone belongs. At the same time, speaking up for people who face intense disadvantage, detriment and harm is also a crucial part of our belief. Bringing these elements together means we are a proudly trans-inclusive service, in line with our values and social justice approach to advancing equity, diversity and inclusion.

 

​We are committed to providing equal opportunities and value for all, respecting the diversity of our team and clients. We believe everyone deserves to be treated with dignity and respect, regardless of gender identity or expression. We have a zero-tolerance approach to discrimination, victimisation or harassment based on a person’s gender identity. We have confidential and supportive methods of reporting experiences or witnessing bullying, harassment, and intolerance for clients and our team members.​

 

We are committed to creating a welcoming and inclusive environment for all individuals, including those who identify as Trans (‘denoting or relating to a person whose gender identity does not correspond with the sex registered for them at birth.’). We have chosen ‘trans’ because it is one of the broadest and most widely accepted words in current use. However, we recognise it is not a term everyone uses and we recognise and respect everyone’s right to choose how they, as individuals, are described. As in any situation where opinions differ, we always encourage respectful dialogue, remembering there is a person behind the statement. We ask all team members to be mindful of discussions that affect some people more directly and personally than others.​

 

We recognise the importance of using language affirming and respectful of trans individuals, and we will make every effort to use appropriate pronouns and terminology. We are committed to ongoing education and training for our team to ensure we provide the best possible service to all clients and collaborators.​

 

We acknowledge that trans individuals face unique challenges and discrimination in our society, and we are committed to providing support and resources that are sensitive and responsive to their needs. We will work to ensure that our services are inclusive and accessible to all individuals, regardless of their gender identity or expression.​

 

At Rhymes with Purple, we stand in solidarity with trans individuals. We are committed to advocating for their rights and working towards a society that is inclusive and accepting of all individuals, regardless of their gender identity or expression.

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Fringe Knowledge Terms and Conditions

Fringe Knowledge - Advice Service
Provider: Fringe Knowledge (the “Provider”, “we”, “us”)
Customer: The purchaser (“you”, “Customer”)
Effective date: [Sep 2025 – Sep 2026)

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These Terms & Conditions apply to the Fringe Advice Cohort service (the “Service”), which includes video calls, digital templates/documents, and WhatsApp group access.

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1) The Service

 

1.1 The Service includes:

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  • Four (4) 60-minute video calls (remote).

  • Access to a set of digital templates and documents (the “Materials”).

  • Access to a WhatsApp group from purchasing the Service to 15 September (or as otherwise stated on the sales page).

 

1.2 Any specific inclusions (number of calls, office hours, dates, template list) are as stated on the sales page at the time of purchase and form part of these Terms.

 

1.3 The Service is advisory and educational. We provide guidance, feedback, frameworks, and practical suggestions. None of this information should be considered as legal advice.

 

1.4 We do not guarantee outcomes, sales, reviews, venue acceptance, profitability, or awards.

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2) Eligibility, team access, and account sharing

 

2.1 Unless otherwise stated at purchase, one purchase covers one production/show team of up to two (2) named participants for video calls and WhatsApp access.

 

2.2 You must not share download links, WhatsApp access, or Materials with anyone outside the permitted participants. We may remove unauthorised participants without refund.

 

3) Booking, rescheduling, and attendance (video calls)

 

3.1 Calls are booked via our scheduling method. Available times are offered on a first-come, first-served basis. The customer must posess a device capable of recieving a video call and recieving/sending WhatsApp messages.

 

3.2 Rescheduling:

  • You may reschedule a booked call with at least 48 hours’ notice (unless otherwise stated).

  • Rescheduling with less than 48 hours’ notice may be treated as a forfeited call, at our discretion.

 

3.3 Late arrival:

  • If you arrive late, the call will still end at the scheduled time.

  • If you are more than 15 minutes late without notice, we may treat the call as a no-show.

 

3.4 No-shows:

  • Missed calls may be forfeited and are not guaranteed to be rebooked.

 

4) WhatsApp group rules, office hours, and conduct

 

4.1 The WhatsApp group is provided for general guidance, Q&A, and light feedback.

 

4.2 Office hours: We respond during the stated office hours (e.g. Tuesday to Thursday, 11:00–17:00 UK time), in batches. We do not promise immediate responses.

 

4.3 Conduct:

  • Be respectful. No harassment, hate speech, discriminatory language, or aggressive behaviour.

  • No spamming, excessive self-promotion, or posting irrelevant content.

  • We may remove participants who disrupt the group, breach confidentiality, or repeatedly ignore boundaries. Removal may be without refund.

 

4.4 We may pause, limit, or redirect WhatsApp discussions that become overly time-intensive. In-depth work can be handled via an add-on call or paid add-on service where available.

 

5) Confidentiality and sharing of information

 

5.1 Your information: We will treat information you share with us (including pitch materials, budgets, and plans) as confidential and will not disclose it to third parties, except:

  • with your written permission; or

  • where disclosure is required by law; or

  • to professional advisers (e.g. accountant/solicitor) under duties of confidentiality; or

  • where necessary to deliver the Service using standard tools/platforms (for example, video-call and file-delivery services).

 

5.2 Group confidentiality: The WhatsApp group is not public. You agree:

  • not to share screenshots, recordings, messages, names, show details, documents, or advice from the WhatsApp group outside the group; and

  • not to identify or quote other members publicly (including on social media) without their explicit permission.

 

5.3 No recording/sharing calls without consent: You must not record video calls or share call content (including advice given) without our written consent. If recording is agreed, the consent and permitted use must be confirmed in writing in advance.

 

5.4 We may generalise lessons: We may reference anonymised, non-identifying learnings from our work (e.g. “common mistakes producers make”) for educational or marketing content. We will not include identifying details about you or your project without your written permission.

 

5.5 Third-party confidentiality: If you provide information that belongs to someone else (e.g. collaborator contracts, private emails), you confirm you have the right to share it with us for advisory review.

 

6) Intellectual property and permitted use of Materials

 

6.1 All Materials provided (templates, documents, guides, scorecards, spreadsheets, copy frameworks) remain our intellectual property.

 

6.2 We grant you a limited, non-exclusive, non-transferable licence to use the Materials for your own projects and internal team use during your Fringe planning and production.

 

6.3 You must not:

  • resell, redistribute, publish, upload, or share the Materials (in whole or in part) to anyone outside your permitted team;

  • create derivative products for sale based on the Materials; or

  • remove branding or watermarks (where present).

 

6.4 You may adapt the Materials for your own use (for example, filling them in, modifying text for your show), but you may not distribute the adapted version outside your team.

 

7) Payments, refunds, and chargebacks

 

7.1 Prices are as stated at the time of purchase. Payment plans must be paid on schedule.

 

7.2 Refunds: Because this includes immediate-access digital Materials and reserved time, refunds are limited:

  • If you request cancellation within 14 days of purchase and you have not accessed/downloaded the Materials, have not used WhatsApp access, and have not attended any call, we will refund in line with your statutory rights.

  • Once digital Materials have been accessed/downloaded, or WhatsApp access has begun, or any call has been delivered, refunds are not generally available, except where required by law or at our discretion in exceptional circumstances.

 

7.3 If a payment plan instalment fails and remains unpaid for 7 days, we may suspend access to WhatsApp and Materials until payment is received.

 

7.4 Unjustified chargebacks or payment disputes may result in immediate termination of access and recovery of associated fees and costs where permitted.

 

8) Customer responsibilities

 

8.1 You are responsible for your own decisions, actions, and outcomes. Our advice is guidance, not instruction.

 

8.2 You are responsible for checking venue terms, insurance, licensing, rights clearances, employment law, health and safety, and all compliance requirements for your production.

 

8.3 You agree to provide timely information and attend calls prepared (basic context, goals, and relevant documents). If you do not, the usefulness of the Service may be reduced.

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9) Disclaimers and limitation of liability

 

9.1 The Service is not legal, financial, or accounting advice. Where we discuss deal terms, contracts, or budgets, it is educational guidance only. You should seek professional advice for legal or financial decisions.

 

9.2 To the maximum extent permitted by law, we are not liable for:

  • loss of profits, revenue, contracts, opportunity, goodwill, or reputation; or

  • indirect or consequential loss.

 

9.3 Our total liability to you for any claim connected to the Service shall not exceed the amount you paid for the Service, except where liability cannot be limited under Scots law (including death or personal injury caused by negligence, fraud, or fraudulent misrepresentation).

 

10) Provider changes, interruption, and force majeure

 

10.1 We may update Materials, improve templates, or adjust resources over time.

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10.2 If we must reschedule a call due to illness, emergency, or events outside our reasonable control, we will offer an alternative date/time.

 

10.3 If WhatsApp, Google Meet, or other platforms are unavailable due to third-party outages, we will make reasonable efforts to restore access or provide an alternative channel.

 

11) Term and termination

 

11.1 WhatsApp access runs from purchasing the Service to 15 September unless otherwise stated.

 

11.2 We may terminate your access if you materially breach these Terms (including sharing Materials, violating confidentiality, or misconduct). Termination may be without refund.

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11.3 After the first video call, we may cancel the Service and terminate your access to the Materials and WhatsApp group, and provide you with a full refund, if we reasonably believe that:

  • (a) the show or associated materials are offensive, hateful, discriminatory, unlawfully defamatory, or otherwise inappropriate for us to support (including where it is likely to cause harm or bring the Provider into disrepute); and/or

  • (b) the show is not viable for the Fringe in a way that means the Service cannot reasonably achieve its intended purpose (for example, where the budget, schedule, team capacity, rights, or practical delivery requirements make the project unworkable within the relevant timeframe); and/or

  • (c) for any other reason at our discretion.

For the avoidance of doubt, the circumstances listed in (a)–(c) are illustrative and not exhaustive, and we may cancel for other reasons consistent with the nature of the Service. Where we cancel under this clause, we will confirm cancellation in writing and issue the full refund within a reasonable time.

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12) Data protection and privacy

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12.1 We will handle personal data in accordance with applicable UK data protection law (including the UK GDPR and Data Protection Act 2018).

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12.2 WhatsApp is a third-party service. By joining the group, you acknowledge that your phone number and profile name may be visible to other group members.

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12.3 We recommend you adjust your WhatsApp privacy settings to your comfort level before joining.

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13) Governing law and jurisdiction

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13.1 These Terms and any dispute or claim arising from them or the Service (including non-contractual disputes or claims) are governed by the laws of Scotland.

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13.2 The courts of Scotland shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or the Service.

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14) Contact

For questions about these Terms or the Service, contact:
Email: f r o d o @ r h y m e s w i t h p u r p l e . n e t
Business name: Rhymes with Purple
Website: rhymeswithpurple.net

Equality, Diversity and Inclusion Statement (EDI)
Transgender Inclusion Statement
Privacy Policy
Cookie Policy
Fringe Knowledge Terms & Conditions
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